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Please open the plant management of the plant you want to cancel (“Administration” → “Plants” → select plant).
This page view is necessary and is then being automatically transmitted to us to reliably identify the plant.
Now open the "Send feedback / Report an issue" dialog by clicking on this the following icon (top right next to your name).
Please click on “Report an issue”.
Please enter the following subject: "Cancel plant”.
To ensure a smooth process, please provide us with the following additional information in the problem description:
The serial number of the Solar-Log to be cancelled.
Your name and e-mail address, in order for us the validate whether you are authorized.
Optional: More information on why you want to cancel the plant.
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Submit the message.
A Directly afterwards, a confirmation of receipt will then be send sent to the email e-mail address you provided.
As soon as we’ve this has been successfully processed your cancellation, you 'll will receive a confirmation including of termination from us detailing the end of the contract term.