Cancellation of a plant

To cancel an individual plant from the Solar-Log WEB Enerest^TM 4 when the current period ends, please proceed as follows:

1. Please open the plant management of the plant you want to cancel (“Administration” → “Plants” → select plant)
   This page view is necessary and is then being automatically transmitted to us to reliably identify the plant.
   

   BILD 1 Screenshot mit unkenntlich gemachten Daten in DE / EN
   

2. Now open the "Send feedback / Report an issue" dialog by clicking on this icon (top right next to your name)

   

3. Please click on “Report an issue”
   

   

4. Please enter the following subject: "Cancel plant”
   

5. To ensure a smooth process, please provide us with the following additional information in the problem description:

   1. The serial number of the Solar-Log to be cancelled

   2. Your name and e-mail address, in order for us the validate whether you are authorized

   3. Optional: More information on why you want to cancel the plant

6. Submit the message
   

7. A confirmation of receipt will the be send to the email address provided
   

8. As soon as we’ve successfully processed your cancellation, you'll receive a confirmation including the end of contract term