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Cancellation of a plant

Cancellation of a plant

To cancel an individual plant from the Solar-Log WEB EnerestTM 4 when the current period ends, please proceed as follows:

  1. Please open the plant management of the plant you want to cancel (“Administration” → “Plants” → select plant).
    This page view is necessary and is then being automatically transmitted to us to reliably identify the plant.

    Anlage Live Portal EN.png



  2. Now open the "Send feedback / Report an issue" dialog by clicking on the following icon (top right next to your name).

    image-20240724-085637.png

     

  3. Please click on “Report an issue”.

  4. Please enter the following subject: "Cancel plant”.

  5. To ensure a smooth process, please provide us with the following additional information in the problem description:

    1. The serial number of the Solar-Log to be cancelled.

    2. Your name and e-mail address, in order for us the validate whether you are authorized.

    3. Optional: More information on why you want to cancel the plant.

  1. Submit the message.

  2. Directly afterwards, a confirmation of receipt will be sent to the e-mail address you provided.

  3. As soon as this has been successfully processed, you will receive a confirmation of termination from us detailing the end of the contract term.

 

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